Terms and Conditions

Crowne Plaza Haifa Hotel

1. The Website

1.1. The website haifacp.co.il (hereinafter: “the Website”) is owned by Mirabel Plaza Israel Ltd. (Company No. 516384302) (hereinafter: “the Company”), and provides information about the Crown Plaza Hotel in Haifa (hereinafter: “the Hotel”), as well as enabling the purchase of various vacation packages at the Company’s hotel.

1.2. The customer may use this Website solely for the purpose of booking rooms and purchasing accommodation packages and/or obtaining information. Any other use is prohibited.

1.3. Use of the Website and the placing of any reservation through it are subject to the user's acceptance of these Terms and Conditions. Any access to the Website constitutes the user's unconditional acceptance of all terms set forth herein.

1.4. Each user of the Website hereby acknowledges that he or she is aware of the contents of these Terms and Conditions and accepts all of their provisions in full and without exception, and that neither the user nor anyone on his or her behalf shall have any claim or cause of action against the Website, against Mirabelle Plaza Israel Ltd., or against anyone acting on their behalf.

1.5. These Terms and Conditions, as well as portions of the Website, are drafted in the masculine singular for convenience only. They apply equally to all genders and to the plural, mutatis mutandis.

1.6. Headings used herein are for convenience of reference only and shall not affect the interpretation of these Terms and Conditions.

2. Booking Rooms via the Website

2.1. Booking rooms via the Website is a legally binding process, equivalent to booking through any other means, including the Company’s reservations department.

2.2. Bookings and purchases made through the Website shall be effected by means of a valid credit card issued by one of the following: Leumi Visa, Visa CAL, Isracard, MasterCard, Diners, or American Express. The Company may change the credit card issuers it accepts at any time. The Company may also, at its sole discretion, permit bookings to be made by any other means and through any other method of payment, including without a credit card.

2.3. The Company reserves the right, at its sole discretion, to refuse any booking, purchase, transaction, or engagement, and the customer shall have no claim or cause of action against the Company in this regard.

2.4. The Company reserves the right to amend the prices published on the Website at any time, at its sole discretion.

2..5 When making a booking through the Website, the customer is required to enter personal details into the system. The customer shall be solely responsible for the accuracy of the details entered. Neither the Company nor anyone on its behalf shall be liable for any error made by the customer, including in the entry of personal details, the selection of the hotel, the contents of the booking, the dates of stay, or the selection of any other service. Neither the Company nor anyone on its behalf shall be liable for any direct or indirect damage suffered by the customer or by any other party as a result of the failure to capture the entered details, in whole or in part, or as a result of any technical issue that hinders or prevents the placing of a booking through the Website, in whole or in part.

3. Placing a Booking

3.1. Bookings via the Website: The customer shall place bookings on the Company's Website by entering his or her credit card details. Following the entry of such details, a booking confirmation shall be sent to the email address provided by the customer. This confirmation should be printed and presented to the receptionist upon arrival at the Hotel.

3.2. The Company shall not be liable, directly or indirectly, in the event that the booking details fail to be captured by the system in whole or in part, or for any technical or other issue that prevents the customer from purchasing services through the Website.

3.3. It is hereby clarified that credit card details entered through the Company's Website or provided to the Company's representatives by telephone are used solely to secure the booking. The card shall be charged upon arrival at the Hotel unless otherwise agreed.

3.4. The customer may request that payment for the booking, in whole or in part, be made in advance, at the time of booking or at any other time prior to arrival at the Hotel. In such case, the charge shall be applied in accordance with the customer's request and the applicable booking terms.

3.5. The effective time for the placement, cancellation, or amendment of any booking shall be the time at which the booking, cancellation notice, or amendment notice is actually received by the Company, whether by email, ordinary mail, registered mail, or facsimile. If such time falls on a day other than a business day, the booking, cancellation, or amendment shall be deemed received on the next following business day. The time of placement of any booking shall be deemed to be the time at which the Company sends the customer an email confirming receipt of the booking.

3.6. It is hereby clarified that neither the Company, the operator of the Website, their respective owners, directors, officers, employees, nor anyone acting on their behalf, shall be liable in any manner whatsoever for any error made by the user in entering booking details, including, without limitation, errors in the selection of the accommodation package, dates, number of beds, meals, or any other service ordered through the Website. The user hereby waives any claim, cause of action, or demand against any of the foregoing in this regard.

4. Cancellation of a Booking

4.1. The cancellation or amendment of any booking shall be subject to applicable law, including the Israeli Consumer Protection Law )1981(, and the Consumer Protection Regulations (Cancellation of a Transaction) )2010(, as in effect from time to time. With respect to a transaction concluded by means of distance communication, the customer may cancel within fourteen (14) days of placing the booking, provided that such cancellation is made at least seven (7) business days (excluding rest days) prior to the scheduled date of arrival at the Hotel (Section 2(3) of the Consumer Protection Regulations (Cancellation of a Transaction). After such date, the booking may not be cancelled or amended, and the customer shall be charged the full amount of the original booking in respect of any amendment, cancellation, shortening of stay, no-show, or late arrival.

4.2. In the event of cancellation within the timeframes set forth above, Mirabelle Plaza Israel Ltd. shall be entitled to charge cancellation fees as prescribed under consumer protection legislation (such cancellation fees being equal to 5% of the total value of the booking or NIS 100, whichever is the lower).

4.3. A booking shall be deemed cancellable without cancellation fees up to forty-eight (48) hours prior to the scheduled date of arrival at the Hotel, and during holiday periods, up to seven (7) days prior to such date. In the event of cancellation within these periods (i.e., less than forty-eight (48) hours prior to arrival, or less than seven (7) days during holiday periods), the Company shall be entitled to charge the customer, by means of the credit card whose details were provided, cancellation fees equal to fifty percent (50%) of the total value of the booking.

4.4. In the event of cancellation on the day of the booking, or in the case of no-show on the day of the booking, the Company (or anyone acting on its behalf) shall be entitled to charge the customer, by means of the credit card whose details were provided, cancellation fees equal to one hundred percent (100%) of the total value of the booking.

4.5. Notwithstanding the foregoing, in the case of a remote sale to a person with disabilities, a senior citizen, or a new immigrant, cancellation of the booking within four months of the date of the transaction (provided that the engagement included a conversation between the merchant and the consumer, including by means of electronic communication) shall be subject to cancellation fees of NIS 100 or 5% per guest, whichever is the lower.

5. Cancellation of Sales by the Company

5.1. The Company shall be entitled, at any time and at its sole discretion, to discontinue the sale of accommodation packages on the Website, in whole or in part, in any of the following cases:

5.1.1. If it transpires that any unlawful activity has been or is being conducted on the Website.

5.1.2. If a communications failure or technical malfunction has occurred which has prevented or may have prevented a particular purchase.

5.1.3. In the event of force majeure, acts of war, hostilities, or terrorism which, in the Company's opinion, prevent the continued sale of accommodation packages on the Website.

5.1.4. If an error has occurred in the description of the accommodation packages or services offered for sale on the Website, in their terms, or in any other respect, the Company shall be entitled to cancel the relevant sale.

5.1.5. In any case where action has been taken in breach of these Terms and Conditions.

5.2. Notice of such cancellation shall be provided to the user, and the Company shall refrain from charging the user’s credit card and shall refund any amounts paid, if paid, in respect of the purchase.

6. General Terms

6.1. Each booking must include at least one adult guest aged eighteen (18) or over.

6.2. For the purposes of accommodation at the Hotel and the receipt of any service from the Company, an "infant" shall mean a child under the age of two (2) years, and a "child" shall mean a person aged two (2) years or older but under the age of twelve (12) years. Use of this Website and the placing of bookings through it are restricted to persons aged eighteen (18) or over.

6.3. All bookings made through the Website are subject to availability at the hotel.

6.4. The prices listed on the Company's Website are correct as of the time of viewing or use of the Website (or as of any other time expressly stated on the Website). The Company may amend such prices at any time and at its sole discretion, provided that the amendment is reflected on the Website or communicated by telephone to the customer prior to the placement of the booking.

6.5. Israeli citizens and residents are required to pay VAT. The applicable VAT rate shall be the rate in effect on the date of the stay and not on the date of booking. In the event of a change in the VAT rate, guests shall be required to pay the difference to reflect the applicable rate at the time of stay.

6.6. Check-in time is from 15:00 on the day of arrival (on Saturdays and following religious holidays, check-in time is from 17:00). Check-out time is no later than 12:00 on the day of departure.

6.7. Any change to check-in or check-out times, at the customer's request, shall be subject to the Hotel's sole discretion, to availability, and to any additional charge as determined by the Hotel.

6.8. The Company reserves the right to amend check-in and check-out times from time to time.

6.9. The number of rooms at the Hotel is limited, and all bookings are made subject to availability.

6.10. For the safety of guests and the protection of Hotel facilities it is prohibited to bring electric transportation devices into the Hotel premises (other than electric automobiles), including, without limitation, electric bicycles and motorized scooters. For the purposes of this clause, "Hotel premises" includes, without limitation, the Hotel lobby, guest rooms, pool area, elevators, restrooms, staff areas, and the Hotel car park. This prohibition applies to the introduction of such vehicles in general and to their charging in particular, and shall apply equally to packaged or disassembled vehicles. Any such vehicle found on the premises shall be removed by the Hotel at the violator's expense. Neither the Hotel nor anyone acting on its behalf shall be liable in any manner whatsoever for any loss or damage arising from a breach of this prohibition. Violators may be subject to a fine.

7. Use of the Website and General Provisions

7.1. The Company shall be entitled to terminate the user's access of the Website if the user fails to comply with the provisions of these Terms and Conditions, in whole or in part, and in any of the following cases:

7.1.1. If, in the Company's opinion, the user has knowingly provided incorrect or false information at the time of registration on the Website or when booking accommodation packages.

7.1.2. If, in the Company's opinion, the user has committed any act or omission that harms or may harm the Company or any third party, including other users of the Website.

7.1.3. If, in the Company's opinion, the user has used the Website for any unlawful purpose, or has facilitated, encouraged, or enabled such use.

7.1.4. If the credit card whose details were provided by the user has been blocked or otherwise restricted.

7.2. It is clarified that use of the Website is restricted to private, non-commercial use. Any use of the Website other than as permitted herein shall entitle the Company to take any and all measures available to it under applicable law.

7.3. The Company may amend these Terms and Conditions from time to time without prior notice to the user. The Company shall publish the amended terms on the Website, and they shall take effect upon publication.

7.4. The Company may close the Website and amend, from time to time, its structure, content, appearance, scope, and the availability of accommodation packages, services, and content provided thereon, as well as any other aspect of the Website and its operation, all without the need to provide prior notice to the user. The user hereby waives any claim, cause of action, or demand against the Company in this regard.

7.5. The Company reserves the right to cancel or amend the conditions for the acceptance of bookings, as well as all prices published on the Website, at any time.

7.6. This Agreement shall be governed exclusively by the laws of the State of Israel. The competent courts of the Haifa District shall have exclusive jurisdiction over any matter arising from this Agreement or from the use of the Website.

7.7. These Terms and Conditions are also available for inspection at the Company's offices, located at 2 HaPalyam Street, Haifa, telephone: 04-8606666.

E. & O. E.

We make every effort to ensure that the Website operates properly. If you encounter any issue, please notify us at the earliest opportunity by email at info@haifacp.co.il.

Website Terms of Use

In these Terms and Conditions, "Content" means data, information, text, images, and/or audio made available to users of the Website by any means whatsoever, including any device or platform existing now or in the future, whether owned by Mirabelle Plaza Israel Ltd. or by a third party that grants Mirabelle Plaza Israel Ltd. the right to use such content.

These Terms and Conditions are supplemental to all specific terms and conditions appearing on the Website. In the event of any inconsistency between these Terms and Conditions and any specific terms and conditions, the specific terms and conditions shall prevail with respect to the relevant services.

These Terms of Use are drafted in the masculine singular for convenience only. They apply equally to all genders.

Use of the Website

Browsing the Website and/or purchasing any product or service through the Website constitutes the user's consent to be bound by these Terms and Conditions. The user is therefore advised to read these Terms and Conditions in full and with care. If the user does not agree to any provision hereof, the user shall refrain from using the Website. Browsing the Website or making purchases through it constitutes the user's full consent to these Terms and Conditions.

Use of the Website and its content is provided on an "as is" basis, in accordance with the Company's determinations. The user shall have no claim, cause of action, or demand against the Company concerning the features, limitations, or third-party reactions associated with the publication on the Website or on any device. Use of the content displayed on the Website, on any device, and of the Website's services shall be at the user's sole risk.

The Company's Website is intended for personal use only. No commercial use may be made of the Website without the prior express written consent of the Company.

The user is strictly prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, or selling any of the information, software, products, or services originating from the Company's Website.

The Company may close the Website and amend, from time to time, its structure, appearance, and the availability of the services and content provided thereon, without prior notice to the user. The user shall have no claim, cause of action, or demand against the Company in this regard. The mere existence of any link on the Company's Website does not indicate that the content of the linked website is reliable, complete, or up to date, and the Company shall bear no liability in respect thereof.

The Company does not warrant that links contained on the Website will be functional or will direct the user to an active website. The Company may remove links previously included on the Website or refrain from adding new links.

The user may find that certain content on the Website does not meet his or her needs, or may object to such content, or consider it offensive, irritating, inappropriate, unlawful, or immoral. The Company shall not be liable for the content, data, or visual elements to which any link directs, nor for any consequence arising from the use of or reliance on such content.

Without prejudice to the foregoing, the Company shall not be liable for any direct or indirect damage caused to the user or to the user's property as a result of the use of, or reliance upon, information or content appearing on websites accessed through any link on the Company's Website, or in respect of the use of, or reliance upon, information or content published on the Website by third parties.

The Company shall use reasonable efforts to repair faults on the Website within a reasonable time but shall not be liable for any damage arising from any downtime or other disruption to the Website's operation.

The Company does not warrant that the service provided through the Website will be uninterrupted, will be provided in a regular manner without interruption, or will be immune from unauthorized access to the Company's computers, damage, malfunctions, faults, hardware or software failures, or communications line failures, whether at the Company's premises or those of any of its suppliers, or from any other cause. The Company shall not be liable for any direct or indirect damage, distress, or similar harm caused to the user or to the user's property as a result thereof.

The prices and availability of products and services sold through the Website may vary from time to time. In the event of any discrepancy between the prices or availability shown on the Website and those communicated by the Company's sales department, the latter shall prevail.

In the event of an error in the description or price of any product or service displayed on the Website, the Company shall not be bound thereby; however, the customer shall have the right to cancel the transaction.

The display of products and services on the Website does not constitute any representation regarding their nature or quality. Images of products and services on the Website are for illustrative purposes only, and discrepancies may exist between the images displayed and the products or services actually supplied.

Registration for Services

Certain services on the Company's Website, including the use of the Company's email services, require registration.

As part of the registration process, the user shall be required to provide personal information, such as full name, identification number, address, contact details, email address, or credit card details. Mandatory fields shall be clearly marked.

Without providing the data requested in the mandatory fields, the user shall not be able to register for services that require registration.

As the Company shall request only such information as is necessary for the service to which the user has subscribed, certain services may require the provision of additional data, as required by the nature of the service in question.

On the order form, order details must be displayed, and customer details, payment method, and similar information must be verified and completed. The submission of false information constitutes a criminal offense and may rise to legal proceedings.

The Company's computer records of the activities conducted through the Website shall constitute prima facie evidence of the accuracy of such activities.

Under applicable law, the user is not required to provide such information; however, without providing it, the user shall not be able to use the relevant services.

Privacy

The Website uses automated tools for the purpose of identifying use of the Website and improving the user experience. These tools collect general information about the user and the user's use of the Website, including, without limitation, the address of the website from which the user arrived at the Website, the date of the user's visit, and the user's browser type. Such information does not personally identify the user. In addition, the Company makes use of files known as "Cookies." These files assist in tracking visitor preferences and enhancing the user experience. For example, cookies enable the saving of details entered into various forms, thereby saving the user the time of re-entering such details on subsequent visits. Users who do not wish to receive cookies may block them by adjusting their browser settings.

Mirabelle Plaza Israel Ltd. respects the user's privacy and is committed to upholding the privacy protection rules accepted in the State of Israel. The Website does not collect personally identifiable information about the user unless such information is provided voluntarily by the user when completing a form on the Website, such as a contact form or order form, requiring personal identifying details. The data provided upon registration shall be stored in the Company's database for the following purposes: management of the relationship with the Company's customers and suppliers; operational, marketing, and statistical purposes, including data processing, direct marketing, and the transfer of such data to affiliated companies for the foregoing purposes; and for the management of the Company's bookings and payments, all subject to applicable law. Under applicable law, the user is not required to provide such information; however, without providing it, the user shall not be able to use the relevant services.

Upon registration in the Company's database, the Company shall be entitled to send the user, from time to time, by email, information regarding its services, as well as marketing and promotional information, whether published by the Company itself or by other advertisers.

Such information shall be sent to the email address provided by the user. Should the user no longer wish to receive such commercial communications, the user may, at any time, withdraw consent and cease to receive such information by contacting the Company.

Data Security

The Company implements information security systems and procedures on the Website. While these systems and procedures reduce the risk of unauthorized intrusion into the Company's computers, they do not provide absolute security. Accordingly, the Company does not warrant that the services on its Website shall be entirely immune from unauthorized access to the information stored thereon.

Right of Access to Information

Pursuant to the Israeli Protection of Privacy Law, every person is entitled to inspect, in person or through a duly authorized representative or guardian, the information held about him or her in a database. A person who has inspected such information and found it to be inaccurate, incomplete, unclear, or out of date may apply to the database owner with a request to correct or delete the information. Should the database owner refuse to comply with such request, the database owner shall notify the applicant in the manner prescribed by regulation.

The applicant may appeal against the database owner's refusal to allow inspection, and against any refusal notice to correct or delete information, before the competent Magistrates' Court, in the manner prescribed by regulation.

Intellectual Property

All copyright in the Company's Website, including in its design, software, applications, graphic files, text, computer code, and any other material included therein, are the sole property of the Company and/or its content suppliers and/or business partners, as applicable.

No part of the foregoing may be copied, distributed, publicly displayed, translated, or transmitted to any third party without the prior express written consent of Mirabelle Plaza Israel Ltd.

The name of the Company, the Website's domain name, and the Company's trademarks (whether registered or unregistered) are the exclusive property of Mirabelle Plaza Israel Ltd.

Freedom of expression is a fundamental principle of the Website, as is compliance with the laws of the State of Israel. Accordingly, the user is prohibited from publishing on the Website any of the following content (whether messages, images, files of any kind, links, text, or any other information):

Content of an explicitly sexual, threatening, racist, defamatory, or incitement-promoting nature; content that encourages criminal or civil offenses; content that infringes upon privacy, is harmful, offends public sensibilities, or constitutes any breach of law; content of a commercial nature or containing any advertising material; content the intellectual property rights in which do not vest in the user; and content containing computer viruses of any kind.

The Company shall be entitled to refuse to publish any content that, in its opinion, breaches any of the foregoing terms or may harm the Website or any third party, and shall be entitled to delete such content at any time.

The user is reminded that any content submitted for publication shall be exposed to all internet users, and the Company cannot foresee what reactions the submission may elicit, who may respond, or in what manner. The Company shall therefore bear no liability towards the user (or anyone on the user's behalf) for such reactions, or for any consequence caused to the user or to the user's property as a result thereof.

By submitting any content for publication to the Company, the user grants the Company a free, perpetual license to display, reproduce, copy, distribute, market, and otherwise use such content at its discretion (see further under the heading "Intellectual Property" above).

The user shall not be entitled, now or in the future, to any payment whatsoever in respect of any content submitted by the user for publication.

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Please note that the Company reserves the right to amend the Terms of Use of the Website, at its discretion and without obtaining the user's consent.

Upon each visit to the Website, the user may consult the most current version of the Terms of Use.

For any questions regarding the use of the Mirabelle Plaza Israel Ltd. website, please contact our representatives by email at info@haifacp.co.il.

The Company shall make every reasonable effort to address inquiries at the earliest opportunity.